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Call Center

ITCS provides small to large scale call center solutions.

ITCS provides small to large scale call center solutions for our valued customers. Starting from two agents in single shift to hundreds of agents in multiple shifts, ITCS can provide a scalable call center solution for any business requirement.
We provide both proprietary solutions, as well as open source solutions to implement calling queues, call recording, CTI and other call/service related features, helping customers reduce costs and increase productivity.

KEY OBJECTIVES

  • Complete call centre setup including software, hardware and licensing (Govt.).
  • Provide scalable solutions to secure investment.
  • Reduce costs and improve productivity.