Message Trace in Microsoft 365 is a valuable tool for investigating email delivery issues, tracking message flow, and ensuring that important emails are reaching their intended recipients. It provides a detailed record of the path that an email message takes through your organization’s email infrastructure, from the time it is sent until it is delivered to the recipient’s inbox. 

How do you use this tool?? Below is a step-by-step guide on how to perform Message Trace in Microsoft 365. 

First you need to go to Exchange Admin Center (https://admin.exchange.microsoft.com). 

Then inside “Mail Flow” click on “Message Trace” and then “Start a Trace”.

1. By default, Message Trace will trace all messages. You can filter your trace by sender and recipient email address. 
2. You can select a tracing range in days. 
3. In this section you can filter your message trace by delivery status. Also, if you know the message ID of an email then you can easily put it in this field. Message direction can be inbound or outbound. You can also insert the client IP if you know it.
4. You can select whether to access the report online or download it as a CSV file.

If a message is not found in Microsoft 365 Message Trace, there could be several reasons for this issue: 

Message Hasn’t Reached Microsoft 365: The message may not have reached the Microsoft 365 environment yet. This can happen if there are delays in the email routing or if the message is still in transit. 

Search Criteria: The search criteria you entered may not match the message you’re looking for. Ensure that you’ve entered the correct sender, recipient, date range, or other relevant filters. 

Retention Policy: If the message is older and has been deleted based on your organization’s retention policies, it may no longer be available in Message Trace. 

Hybrid Deployments: In hybrid environments where you have a combination of on-premises Exchange servers and Exchange Online (Microsoft 365), Message Trace may not cover on-premises email flows. You may need to check your on-premises message tracking logs separately. 

Message Trace is a powerful tool that is essential for any IT administrator who is responsible for managing email infrastructure. 

In today’s world where everything is being automated and reformed to the fit digital sphere of doing business, from cloud computing to the digitalization of every line of work, the question of the safety of our data arises and the concept of cybersecurity becomes more important than ever. Cyberattacks are becoming increasingly sophisticated and frequent, and businesses of all sizes are at risk. If your cybersecurity infrastructure is not up to date, you could be putting your business at serious risk. But you can’t assess the risk without knowing what exactly cyber attacks are. 

Cyber attacks can have a devastating impact on individuals, businesses, and governments. They can steal sensitive data, disrupt operations, and even cause physical harm. For example, a cyber attack on a hospital could disrupt patient care, and a cyber attack on a power grid could cause outages. 

In 2017, a ruthless cyberattack called NotPetya swept across the globe, crippling businesses and organizations in its path. 

The attack was focused on Ukraine, where it targeted major banks and government agencies, encrypting their data and demanding a ransom payment for its release. But NotPetya was far more ruthless in it’s approach, even if victims paid the ransom, their data was often unrecoverable. 

The symptoms of a weak cybersecurity system entails subtle, oftentimes unnoticeable changes which have little impact on your work until it is too late and the breach is done. So how would you know to check if your cybersecurity needs an upgrade and what are the telltale signs that indicate your cybersecurity being compromised?

Your systems are slow and unresponsive.  

If your systems are slow to load or respond to requests, it could be a sign that they are overloaded or outdated. Outdated software often has security vulnerabilities that can be exploited by hackers. 

You are experiencing security breaches. 

 If you have experienced any security breaches in the past, this is a clear sign that your cybersecurity infrastructure needs to be improved. Even if the breach was minor, it shows that your systems are vulnerable and need to be patched or upgraded. 

You are not able to meet compliance requirements.  

Many industries have strict compliance requirements when it comes to cybersecurity. If you are not able to meet these requirements, you could be facing fines or other penalties. 

You do not have a comprehensive cybersecurity plan in place.  

A cybersecurity plan should outline your organization’s security policies and procedures, as well as how you will respond to security incidents. If you do not have a cybersecurity plan in place, or if your plan is outdated, you are putting your business at risk. 

You are not using the latest security technologies.  

Cybersecurity technologies are constantly evolving. New threats are emerging all the time, and new security technologies are being developed to address them. If you are not using the latest security technologies, you are leaving yourself vulnerable to attack. 

You do not have a dedicated cybersecurity team.  

If your organization does not have a dedicated cybersecurity team, you are not taking cybersecurity seriously enough. A cybersecurity team can help you to identify and mitigate risks, as well as respond to security incidents quickly and effectively. 

Shielding against known vulnerabilities is a surefire way of protecting your business from malicious attacks. But first, insight is required to arm your business against cyber threats. Most common kinds include malware, phishing, ransomware, and denial-of-service (DoS) attacks.  

“According to a recent report by IBM, the average cost of a data breach is now $4.24 million. This cost includes the cost of investigating the breach, notifying affected customers, and repairing any damage to systems and data.” 

But what can YOU do to form a defense against these assaults? Strong security solutions, such as firewalls, intrusion detection systems, and antivirus software, prove to be essential in the line of defense against cyberattacks. These solutions can help to block malicious traffic, detect suspicious activity, and remove malware from your systems.  

On top of that, data backups, cybersecurity training, software updates and similar practices can prevent any data leak. 

By taking the time to assess your specific risks and implement tailored cybersecurity measures, you can help to protect your business from a wide range of cyber attacks. This is where ITCS comes into the picture with our Integrated Cybersecurity Framework, Security Focused Development, Preventive Risk Management and Managed Security Services which are designed to protect your businesses and drive them to growth and success.  

Imagine your business as a warm air balloon, airborne with things loaded inside it as it soars higher. As you go up, you’ll want to decrease the load and go higher but the weight of your contraband decelerates your speed. You’re now presented with a choice – whether to keep going at the normal pace or to start throwing things off to catch up.  

Now enter, a cloud or “The Cloud” on which you can unload your unnecessary weight and keep moving forward, just now at a faster and more efficient pace.  

Cloud computing for your business is just like this. You can upload all your existing data and applications to the cloud, avail the multitude of services it offers, and then move forward without having to worry about storage, security, or scalability. 

Cloud computing is the on-demand delivery of IT resources and applications over the internet (“the cloud”). With cloud computing, businesses can rent access to a wide range of services, such as computing power, storage, databases, networking, software, analytics, and intelligence, on an as-needed basis from a cloud provider. 

Cloud transformation can have lots of benefits for businesses. It can help businesses to save money on IT costs, improve scalability and agility while increasing security. It also boosts innovation and allows space for creativity to flourish. 

By moving your business to the cloud, you can set yourself up for success in the digital age. 

Cloud transformation can help your business achieve its goals faster and more efficiently. But before you start, it’s important to take a few steps to ensure a smooth and successful transition.  

Start by assessing your current IT infrastructure and applications. This will help you to find which applications and data need to be migrated to the cloud, and which ones can stay on-premises. Next step would be to choose a cloud provider that meets your needs. There are many different cloud providers to choose from, so it’s important to compare their features, pricing, and security offerings before you make a wise decision. 

Then you’ll have to develop a migration plan. This plan should outline how you will migrate your data and applications to the cloud, and how you will manage your cloud environment once you’ve migrated. 

Finish with migrating your data and applications to the cloud. This process can be complex, but it’s important to follow your migration plan carefully to avoid any disruptions and finally, manage your cloud environment. This includes checking your cloud usage, perfecting your cloud performance, and securing your cloud data so your business can successfully take shape for the future. 

AI and cloud are the fuel that propels you forward, faster and farther than ever before. AI automates mundane tasks, frees up your team’s creativity, and helps you make better decisions faster. Cloud computing supplies the limitless resources you need to scale your business at warp speed.

Together, AI and cloud are the keys to unlocking the full potential of your business and reaching for the stars.

But why should you consider Cloud Computing? Well, there’s a multiverse of exciting possibilities and perks that could skyrocket your business performance and provide accessibility. Cloud providers offer a wide range of security features to protect your data and applications. They have dedicated security teams that are constantly working to protect their customers’ data.

Cloud computing helps businesses to innovate faster. Businesses can quickly access innovative technologies and services, and they can experiment with innovative ideas without having to make a large investment in infrastructure.

Cloud computing also helps businesses to improve productivity. Employees can access data and applications from any device, and they can work from anywhere! This can help businesses to attract and keep top talent. Cloud computing helps businesses to improve customer service. Businesses can use cloud-based applications to track customer interactions, supply support, and resolve issues quickly and efficiently.

Why Azure? Azure is the cloud platform of choice for businesses of ALL sizes, from startups to Fortune 500 companies. It is the most adaptable business solution available today, enabling enterprises to enhance their operations and improve business sectors across the board.

“Azure is designed to manage any workload which is why more than 66% of Fortune 500 companies choose Microsoft Azure.”

Azure is built on open-source computing, giving programmers and developers the complete freedom to reuse existing code and create novel solutions that push the boundaries of what’s possible. Businesses can also choose the cloud-based services and apps that best fit their needs and budget, so they can focus on what they do best: growing their business.

The answer is easy: With over 13 years of industry experience and a team of experts with honed skills and services, ITCS can help you unlock Business 4.0 and achieve unprecedented success.

Our team at ITCS has the ability and industry knowledge specifically tailored to suit your business’s unique needs. If you’re looking for a reliable Cloud Transformation partner, look no further than ITCS. Contact us today to learn more and start your cloud transformation journey!

Artificial Intelligence, commonly known as AI, represents a significant leap forward in the realm of technology, profoundly impacting our daily lives and day-to-day. The swift integration of AI into our lives has spurred a diverse range of reactions. While some approach this recent technological phenomenon with caution and scepticism, all harbour a profound curiosity, recognizing AI’s potential utility as a relatively promising asset.

This rapidly developing field presents a vast array of possibilities, empowering users to enhance efficiency and streamline various facets of their lives. Generative AI, in particular, has emerged as a formidable force within technological and business communities, standing as a distinct and ground-breaking advancement in the broader landscape of AI.

Generative AI is like the wizard of artificial intelligence, conjuring up fresh content—text, images, tunes, even videos. Imagine it learning from the web’s vast tapestry, then spinning out something similar, but totally new!

Realistically, Generative AI isn’t just a bystander; it’s the star of our digital realm. Picture custom playlists and awe-inspiring visuals on our screens—essentially, it’s the technological wizardry we can’t imagine living without!

It has become deeply integrated in our everyday lives; from the apps we use to the products we buy. It powers Google’s search results, Microsoft’s office applications, Amazon’s recommendations, Netflix’s suggestions, and Spotify’s playlists. AI is making our lives easier and more efficient, and it is only going to become more important in the future.

To understand the full impact of generative AI, we must examine its most popular forms, which are used in both our professional and personal lives:

• ChatGPT: Generates text, translates languages, creates content, answers questions.
• Bard: Creates diverse creative text formats (poems, code, music, etc.).
• DALL-E: Generates realistic images from text.
• Midjourney: Creates surreal images from text.
• AlphaFold: Predicts protein 3D structures from amino acid sequence.

Generative AI has the potential to revolutionize many aspects of our lives especially how it impacts our workplace culture, from the way we work to the way we interact with the world around us. It is already being used to develop new products and services in a wide range of industries, including healthcare, finance, and entertainment.

Generative AI is poised to revolutionize professional environments, with transformative applications emerging all the time. It is an exciting time to be alive, with generative AI at the forefront of many technological advances.

Generative AI is already having a significant impact on the modern workplace. It is being used to automate tasks, improve productivity, and create new products and services. Human resources departments can automate tasks and personalize employee experiences with generative AI. It can be used to create personalized marketing campaigns, generate leads, and qualify prospects.

Generative AI can also be employed by professionals in the workplace to create customer profiles, predict customer behavior and generate new product ideas. It can also be employed to design prototypes, and test products, reduce development costs, create chatbots that can answer customer questions and provide support and generate personalized customer service experiences.

In addition to these specific examples, generative AI is also being used to improve the efficiency and productivity of many other tasks in the workplace, such as;

• Generate reports and presentations
• Write emails and letters
• Translate languages
• Code and debug software
• Generate creative content, such as poems, stories, and musical pieces

Businesses that are looking to implement generative AI in the workplace can do so by identify the tasks that can be automated with generative AI, choosing solutions that are appropriate for your needs, pilot the generative AI solution on a small scale before deploying it across the organization, train your employees on how to use the generative AI, monitor the performance of the solution and make adjustments as needed.

Generative AI is rapidly advancing, and its impact on the workplace is poised to grow even greater. Businesses that start planning for how to use generative AI to improve their operations and gain a competitive advantage today will be well-positioned to succeed in the future.

In a highly competitive world where markets contend against each other on a race to attain maximum productivity, with herculean tools such as AI rising from the horizon, it becomes a matter of who stands the test of time and catches up to the never-ending race on the road to success. 

As the technological wave continues to shape industries, one tool stands tall and promises to revolutionize productivity like never before: AI as a Service!

Artificial Intelligence as a Service is a powerful force emerging on the horizon, that has the potential to propel businesses towards unparalleled success. By using this innovative technology, businesses can unlock a diverse range of competitive advantages differentiating from the competition.

In today’s fiercely competitive business landscape, market leaders are constantly seeking ways to sharpen their edge and maximize productivity. However, the key to sustained success lies in embracing innovative solutions that can revolutionize the way businesses operate. Enter AIAAS, or Artificial Intelligence as a Service, the paradigm shifter that is transforming the strategies of market leaders across industries.

Imagine a pizza restaurant that can predict your perfect pizza, just for you. With the power of AI as a Service, the restaurant can offer personalized pizza recommendations for each customer based on data. The restaurant collects data on customer orders, such as the type of crust, sauce, cheese, and toppings they prefer. It also collects data on customer demographics, such as age, location, and order history.

All this data is combined to train a model that learns the customer’s pizza preferences perfectly. Once the model is trained, the restaurant can recommend pizzas that are ideally suited to each customer’s taste!

Hypothesize a world where you can access any software you need, over the internet, from a third-party vendor, with minimal customization required. That is the true power of Everything as a Service (XaaS).

With XaaS, businesses can quickly and easily deploy software solutions to solve a wide range of challenges, from improving customer service to boosting sales to streamlining operations.

And because XaaS is cloud-based, businesses can access their software from anywhere, at any time. This makes it the perfect solution for businesses of all sizes, from startups to Fortune 500 companies.

If you’re looking for a way to transform your business, XaaS is a great option to consider. With XaaS, you can get the software you need to succeed, without breaking the bank. AIaaS to the rescue! Innovative tech saves the day again.

AIaaS offers a number of advantages for modern businesses. It can help businesses to save money, be more scalable and agile, access the latest AI technologies and innovations, and benefit from the expertise of AIaaS providers. Overall, it is a reliable method of staying ahead of the curve.

Businesses can use AIaaS to enhance the experience of their customers by developing chatbots and other virtual assistants that can provide 24/7 customer support. Other functions that could supplement include:

Increased sales and marketing effectiveness: AIaaS can be used to personalize marketing campaigns, target customers more effectively, and predict customer demand.

New product and service development: AIaaS can be used to develop new products and services that are more innovative and meet the needs of customers better.

Improved operational efficiency: AIaaS can be used to automate tasks, streamline processes, and optimize decision-making.

There are several AIaaS vendors empowering everyday businesses and helping them grow to their full potential. Popular AIaaS providers include Looka, an AIaaS vendor that helps businesses create and manage professional-looking visuals and Microsoft Azure AI, which is one of the leading AIaaS providers in the world. Azure offers a wide range of AI services that businesses can utilize, such as Azure Cognitive Services.

Azure Cognitive Services is a powerful tool that can help developers to create more intelligent and engaging applications. It is also a great way for businesses to get started with AI, without having to invest in a lot of resources or expertise.

A manufacturing app can use Azure Cognitive Services to inspect products for defects and identify areas where production can be improved and similarly, a customer service app can use Azure Cognitive Services to analyze customer feedback and identify common trends and issues. If you are looking for a way to add AI to your applications, Azure Cognitive Services is a great option to consider.

ITCS has the expertise and experience to help you choose and implement the right AIaaS solutions for your business needs. We can also help you to integrate AIaaS with your existing systems and processes.

If you are looking for a way to improve your business performance, AI as a Service can help you achieve your business goals. And ITCS is the perfect partner to help you on your AIaaS journey.

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