Troubleshooting Guide: Windows 365 Cloud PC Access & OS Corruption
If you’ve lost access to your Windows 365 Cloud PC or encountered system corruption fix it without calling support to Microsoft, the restoration process can quickly bring it back to a stable state. Our guide provides step-by-step solutions to help you regain control and restore your Cloud PC quickly and efficiently. Follow the instructions to select the latest stable state and initiate the restoration.
Note: You need either “Intune Administrator” or “Global Administrator” rights to perform the following action.
Navigate to the “Devices” section and select “All Devices”.
Search for the identified device to then click on it.
Look for the “Restore” feature within the device menu as shown.
Select the most recent restore point when your Cloud PC was functioning properly to revert it to a previous working state.
Note: This action will delete all settings and changes made after that restore point.
Confirm your selection and initiate the restoration process.
Now wait for at least 30 to 40 minutes for the restoration process to complete. Upon completion, your Cloud PC should be restored to the selected state and ready for use.
Still stuck? Contact Microsoft Support for direct assistance, or reach out to our certified professionals for personalized guidance and resolution.
Most people are familiar with cyber threats like phishing scams, identity theft, and ransomware attacks. But few are aware of a far more intimate and sinister danger—stalkerware. While cyberstalking may evoke thoughts of excessive social media monitoring, stalkerware goes far beyond, offering abusers real-time access to victims’ personal lives.
Unlike conventional malware that targets data or money, stalkerware is built for surveillance and control—and it’s commonly weaponized in abusive relationships and domestic violence situations.
In this post, we break down what stalkerware is, how to detect it, and what actions to take if you suspect your phone is compromised.
Stalkerware is a category of spyware apps or hidden software secretly installed on a smartphone or tablet to monitor a user’s activity—without their knowledge or consent.
These apps can:
Monitor call logs and text messages
Track GPS location in real time
Record browsing history and email content
Access photos, videos, and social media activity
While often disguised as parental control tools or employee tracking software, stalkerware is widely misused by controlling partners, ex-spouses, or even strangers to exert power and abuse.
Installation Tip:
Stalkerware typically requires physical access to the target device and the PIN or password, making it especially dangerous in close-contact situations like domestic abuse.
Stalkerware is designed to hide in plain sight, but there are signs that may suggest your phone is being monitored.
Sudden battery drain
Phone overheating even when not in use
Unfamiliar apps or background processes
Sluggish performance
Unexplained data usage or internet activity
Organizations like the FTC and National Network to End Domestic Violence (NNEDV) have highlighted these red flags in their public safety resources to help users spot digital surveillance.
If you discover or strongly suspect stalkerware, your first instinct may be to delete it. But this can be dangerous—especially if you’re in a monitored or abusive environment.
Important:
Uninstalling the app may alert the abuser, increasing risk of retaliation or harm.
Do NOT use the compromised device to research stalkerware or communicate about your suspicions.
Use a safe device—like a library computer or a trusted friend’s phone—to get help.
Reach out to professionals or organizations that specialize in tech-enabled abuse and can help you plan a safe response.
If you’re a victim or know someone who may be, these resources offer confidential, expert support:
National Domestic Violence Hotline
24/7 confidential assistance for safety planning and support.
Website: thehotline.org
Coalition Against Stalkerware
Global initiative providing education, tools, and support for tech abuse survivors.
Website: stopstalkerware.org
NNEDV’s Safety Net Project
Helps victims of domestic violence navigate digital threats and secure their devices.
Website: techsafety.org
Stalkerware is not just a privacy violation—it’s a weapon of abuse. As this threat grows more prevalent, awareness is your strongest defense. Whether you’re a potential victim, a friend, or a cybersecurity professional, knowing how to identify and address stalkerware could save lives.
At ITCS (IT Consulting and Services), we encourage digital vigilance. Your privacy is your power—protect it. For more information about cost-effective cybersecurity solutions, contact us at info@itcs.com.pk.
In today’s digital world, technology evolves fast—and so does the electronic waste (e-waste) we leave behind. The United Nations recently shared alarming statistics:
A record 62 million tons of e-waste were produced in 2022—an 82% increase from 2010.
This is projected to reach 82 million tons by 2030.
Despite its high value, billions of dollars’ worth of reusable materials are being dumped.
Only 1% of rare earth metals used in electronics are recovered via recycling.
Worst of all, only 22.3% of e-waste in 2022 was properly collected and recycled.
This is a global issue, but one that Pakistan cannot afford to ignore.
In Pakistan, e-waste is often handled informally—old computers, phones, printers, and other electronic devices either sit idle in storerooms or are sold off to informal recyclers with no data sanitation processes or environmental safeguards. This not only damages the environment but poses serious cybersecurity risks.
Pakistani businesses—especially IT firms, managed service providers (MSPs), and enterprises handling sensitive customer data—must take ownership of how they manage end-of-life tech equipment.
Old laptops and hard drives may look useless, but they still carry digital footprints—customer records, emails, credentials, contracts, and more. Deleting files or doing a factory reset is not enough. Skilled hackers can recover “deleted” data from improperly wiped or disposed-of devices.
“I’ve seen cases where login credentials and financial data were recovered from discarded hard drives,” says Russell Lawson, an expert in compliance and information security.
This should serve as a wake-up call for businesses in Pakistan that rely heavily on digital data but lack strong IT disposal policies.
Most e-waste in Pakistan is processed in unsafe, unregulated environments. Burning or dismantling electronics without protective measures releases toxic materials like lead, mercury, and cadmium, which poison the soil, water, and air.
This directly affects the health of local communities and contributes to long-term environmental damage.
Whether you’re a startup in Karachi or an IT firm in Lahore, these steps will help protect your business and the planet:
Use proper tools like Blancco or DBAN for secure wiping of storage devices. For highly sensitive data (banks, telcos, law firms), physical destruction is ideal—degaussing, shredding, or drilling through the hard drive.
Unfortunately, Pakistan lacks a widespread network of certified IT disposal vendors. However, organizations can:
Vet local vendors for secure and responsible practices.
Partner with ISO 27001 or R2-certified recyclers where possible.
Request a Certificate of Data Destruction to confirm compliance.
Companies should document clear SOPs for decommissioning, data sanitization, and disposal of IT assets. Assign responsibility—typically your IT manager or security officer—and conduct annual audits.
If you’re a managed service provider or an IT consultant in Pakistan, your role is even more critical. You are often the custodian of your clients’ devices, data, and infrastructure. Offering IT Asset Lifecycle Management as part of your service bundle not only boosts client trust but also promotes a culture of security and environmental responsibility.
Proper e-waste disposal is no longer a “nice-to-have” — it’s a business necessity. The risks are real: legal liabilities, data breaches, environmental fines, and reputational damage.
By taking proactive steps—secure erasure, working with responsible vendors, and raising awareness—Pakistani businesses can be part of the solution. It’s time we stop treating old tech like trash and start treating it like the security and environmental liability it truly is.
Let’s make responsible e-waste disposal a business norm in Pakistan. The planet—and your data—will thank you. If you have require any cybersecurity, cloud, enterprise, network and IT assistance, do not hesitate to get in touch!
ITCS is thrilled to announce its membership in the Oracle Partner Network (OPN), marking a significant milestone in our commitment to delivering world-class technology solutions to businesses across Pakistan. This partnership will enable ITCS to leverage Oracle’s industry-leading cloud infrastructure, platform services, and innovative applications to help clients:
Accelerate their digital transformation journeys
Achieve unprecedented levels of efficiency and growth
This exciting development comes at a time of significant momentum for Oracle. Highlights from their recent report include:
63% year-over-year increase in remaining performance obligations
Total obligations reached $130 billion
25% growth in total cloud revenue (SaaS + IaaS), totaling $6.2 billion
Oracle’s leadership in Artificial Intelligence (AI) is a key driver of their growth. They’ve progressed from:
Predictive AI for forecasting
To Generative AI for content creation
Now introducing Agentic AI for multi-step workflow automation
Oracle has already released 50+ AI agents aimed at:
Reducing manual workloads
Enhancing operational efficiency
Driving innovation
Oracle’s Fusion Cloud Applications Suite is a powerhouse when it comes to embedded AI because it:
Seamlessly integrates finance, HR, manufacturing, sales, service, and supply chain
Leverages an organization’s unified data platform
Delivers AI-driven outcomes using data already within the system
Runs on Oracle Cloud Infrastructure (OCI), granting access to leading large language models
This partnership between ITCS and Oracle marks the beginning of a new era for businesses in Pakistan. Here’s what it means for you:
Leverage Oracle’s latest in cloud, AI, and enterprise applications
Delivered and supported locally by ITCS
Custom strategies built on Oracle’s comprehensive suite
Based on a deep understanding of your unique challenges
Streamline operations
Reduce manual tasks
Empower your team to focus on strategy, not admin
Scale with confidence using Oracle’s robust infrastructure
Adapt easily to changing market needs
Benefit from ITCS’s on-ground team
Get culturally and commercially relevant solutions
Several sectors in Pakistan are primed to gain from this powerful collaboration:
Enhanced risk management, fraud detection, and customer insights
Powered by secure cloud infrastructure and AI analytics
Optimize supply chains
Enable predictive maintenance
Improve production efficiency
Personalized customer experiences
Smart inventory management
Stronger online presence
Optimize network performance
Personalize customer offers
Automate operational workflows
Better citizen services
Secure data management
Scalable digital transformation initiatives
ITCS is committed to supporting businesses across these and other industries in Pakistan. Together with Oracle, we are ready to help you harness the transformative power of cloud and AI.
Check our official Oracle Partner status here:
https://partner-finder.oracle.com/catalog/Partner/SCPP-ITCS-PK#profile-expertise
In the past year, Barracuda Managed XDR’s Automated Threat Response (ATR) has helped stop thousands of dangerous cyberattacks. It works automatically, around the clock, without needing any human help.
Barracuda’s ATR uses AI (Artificial Intelligence) and machine learning to monitor your business’s firewall system. It can detect, analyze, and stop threats within seconds — working 24/7, 365 days a year.
This is especially useful because cyberattacks can happen in just minutes, while it can take hours or even days for a human team to respond.
Cyber attackers don’t rest. They use advanced tricks and tools that are hard to detect, often hiding their attacks in normal-looking internet traffic. Meanwhile, most Pakistani businesses don’t have dedicated cybersecurity teams working day and night.
That’s where automated systems like ATR come in. They offer protection without needing constant human monitoring.
Think of it as a smart security guard at the door of your business’s digital systems. Here’s what it does:
It checks all incoming and outgoing traffic involving unknown or suspicious IP addresses.
It compares this traffic with a huge threat database (over 10 billion known threats).
If a threat is detected, it blocks the IP address immediately and informs the business within 30 seconds.
Businesses or their IT teams can also manually block anything if needed.
Barracuda’s ATR can detect and block:
Remote hacking tools like PsExec and Mimikatz (used to steal passwords or move through networks).
Suspicious login attempts from unknown or risky locations.
Traffic going to dangerous countries known for hacking activity.
Large data transfers that may signal data theft.
Known malware or viruses that have been seen before.
Here’s how your business can benefit:
Saves time: No need to constantly monitor or manually block threats.
Fast response: Stops attacks within seconds — much faster than a human team.
Stronger protection: Blocks harmful traffic before it can do any damage.
Barracuda ATR also works with other security tools, giving businesses a more complete protection setup.
As cyber threats become more common and complex, Pakistani businesses — whether small startups or large enterprises — need to invest in smart protection. Firewalls and security tools are no longer enough on their own.
Barracuda’s Automated Threat Response gives you a proactive way to stop threats before they become major problems. It keeps your business safe while letting your team focus on growth and operations.
Microsoft’s Patch Tuesday is a monthly event where the tech giant releases security updates to address vulnerabilities in its software. These updates are critical for protecting systems from cyberattacks and ensuring the safety of user data. Patch Tuesday is a cornerstone of Microsoft’s cybersecurity strategy, helping users stay ahead of emerging threats.
In March 2025, Microsoft released its Patch Tuesday update, addressing 57 security flaws, with additional third-party vulnerabilities bringing the total closer to 70. Among these, six actively exploited zero-day vulnerabilities were patched, making this update particularly urgent for users and businesses.
Zero-day vulnerabilities are security flaws that attackers exploit before developers can release a fix. In this Patch Tuesday, Microsoft addressed six such vulnerabilities:
CVE-2025-26633: A flaw in Microsoft Management Console that allows attackers to bypass protections by tricking users into opening malicious files or websites. Rated 7.8/10 in severity.
CVE-2025-24993: A memory bug in Windows enabling attackers to execute arbitrary code. Requires physical access to the system. Severity: 7.8/10.
CVE-2025-24991: A Windows flaw allowing attackers to access small portions of memory by tricking users into opening malicious disk image files. Severity: 5.5/10.
CVE-2025-24985: A math error in Windows’ file system that lets attackers run malicious code via harmful disk image files. Severity: 7.8/10.
CVE-2025-24984: A bug that accidentally writes sensitive information to log files, requiring physical access via a malicious USB drive. Severity: 4.6/10.
CVE-2025-24983: A timing vulnerability in Windows that grants full system control to attackers with physical access. Severity: 7.0/10.
Microsoft also addressed a seventh vulnerability, a remote code execution bug in Windows Access, which, while publicly disclosed, is not yet actively exploited.
Unpatched systems are a goldmine for cybercriminals. The zero-day vulnerabilities fixed in this update could allow attackers to:
Bypass security protections.
Execute malicious code remotely.
Gain full control of systems.
Access sensitive data.
Immediate patching is essential to prevent these exploits and protect your systems from potential breaches.
One of the most concerning vulnerabilities patched this month is CVE-2025-26645, a path traversal flaw in the Remote Desktop Client. If a user connects to a compromised Remote Desktop Server, attackers can execute code on the user’s system without any interaction.
Microsoft also highlighted critical remote code execution vulnerabilities in:
Windows Subsystem for Linux
Windows DNS Server
Remote Desktop Service
Microsoft Office
Administrators are urged to prioritize patching these vulnerabilities to safeguard their networks.
To protect your systems:
Apply the March 2025 Patch Tuesday updates immediately.
Enable automatic updates to ensure you’re always protected.
Educate users about phishing and social engineering tactics to prevent exploitation of vulnerabilities like CVE-2025-26633.
Monitor systems for unusual activity, especially if physical access is a concern.
For enterprise IT teams, consider implementing a patch management policy to streamline updates across your organization.
Regularly updating systems.
Investing in advanced threat detection tools.
Educating employees about cybersecurity best practices.
Microsoft’s March 2025 Patch Tuesday is a critical update, addressing 57 security flaws, including six actively exploited zero-day vulnerabilities. Immediate action is essential to protect your systems from potential attacks. By applying these patches and following best practices, you can safeguard your data and maintain a secure environment.
Microsoft is officially ending support for its Remote Desktop app for Windows on May 27, 2025. This means users who rely on Remote Desktop to connect to Windows 365, Azure Virtual Desktop, or Microsoft Dev Box will need to transition to Microsoft’s new Windows app.
The Windows app, launched in September 2023, is designed to offer a better remote desktop experience with new features and a modernized interface.
Microsoft’s Windows app improves upon the old Remote Desktop app with several enhancements, including:
Multi-monitor support – Work across multiple screens seamlessly.
Dynamic display resolutions – Automatically adjusts display settings for better clarity.
Easier access to cloud PCs and virtual desktops – A more intuitive way to connect to Windows 365, Azure Virtual Desktop, and Microsoft Dev Box.
After May 27, 2025, Microsoft will block connections to Windows 365, Azure Virtual Desktop, and Microsoft Dev Box from the old Remote Desktop app. This means users must switch to the Windows app before this deadline to avoid disruptions.
Microsoft’s Remote Desktop Connection app, built into Windows for over 20 years, is not being discontinued. This app will still function after May 27, 2025, and can be used for connecting to machines that support Remote Desktop Protocol (RDP).
If your organization relies on Remote Desktop to access cloud PCs, it’s time to transition to the Windows app.
IT teams should train employees and ensure a smooth migration before the deadline.
Currently, the Windows app only supports work and school accounts.
Microsoft may add personal account support in the future as part of its plan to move Windows to the cloud.
Microsoft has hinted at eventual RDP support in the Windows app, but there’s no official timeline yet. This would allow personal accounts to use the Windows app just like they did with Remote Desktop.
Microsoft’s long-term goal is to shift Windows to the cloud, enabling features like AI-powered services and seamless roaming across devices. The Windows app is a step toward this vision, providing better integration with cloud-based computing.
Microsoft’s decision to phase out the Remote Desktop app marks a significant shift toward cloud-based Windows experiences. If you use Remote Desktop for work, now is the time to start transitioning to the Windows app before the May 27, 2025, deadline.
Stay tuned for future updates, especially regarding RDP support and potential personal account compatibility in the Windows app.
Efficient IT management is no longer a luxury, but a necessity. Businesses of all sizes grapple with the complexities of managing networks, servers, applications, and security. That’s where ManageEngine steps in, offering the industry’s broadest suite of IT management software.
Since 2002, ManageEngine has been empowering IT teams worldwide with its comprehensive and user-friendly solutions. With over 60+ enterprise products and 60+ free tools, they provide everything you need to manage your entire IT infrastructure.
With both on-premises and cloud solutions, ManageEngine caters to the diverse needs of businesses across various industries. Their software is trusted by over 280,000 companies globally, including a significant portion of Fortune 100 enterprises.
For businesses in Pakistan seeking to leverage the power of ManageEngine, ITCS stands as a reliable local partner. ITCS brings in the following benefits:
As IT continues to evolve, ManageEngine remains committed to providing innovative solutions that empower businesses to thrive. With ITCS as your local partner, you can confidently navigate the complexities of IT management and unlock the full potential of your technology investments.
ManageEngine provides a powerful and comprehensive suite of IT management tools. When partnered with local experts like ITCS, businesses in Pakistan can streamline their IT operations, enhance security, and drive growth.
Contact ITCS today to learn how ManageEngine solutions can benefit your business in Pakistan. Discover how to optimize your IT infrastructure with the help of local experts.
Quantum computing has long been a field filled with immense promise but riddled with challenges—until now. Microsoft’s latest innovation, Majorana 1, is a game-changing breakthrough. It is the world’s first Quantum Processing Unit (QPU) built with a topoconductor, a revolutionary material that paves the way for scalable and reliable quantum computing.
“We took a step back and said ‘OK, let’s invent the transistor for the quantum age. What properties does it need to have?’”
— said Chetan Nayak, Microsoft technical fellow.
“And that’s really how we got here – it’s the particular combination, the quality and the important details in our new materials stack that have enabled a new kind of qubit and ultimately our entire architecture.”
Breaking Down the Technology: What is a Topoconductor? A topoconductor, or topological superconductor, is a brand-new category of material that can support Majorana particles—elusive quantum states that provide built-in error resistance. This enables a quantum processor that is much more stable, reliable, and scalable compared to existing approaches.
“The topoconductor, or topological superconductor, is a special category of material that can create an entirely new state of matter – not a solid, liquid or gas but a topological state,” Microsoft explained.
Traditional qubits suffer from instability due to environmental noise. Microsoft solved this by designing a new materials stack that enables Majorana particles to exist and protect quantum information. This means fewer errors, making large-scale quantum computing feasible for the first time.
Traditional Qubits vs. Topological Qubits: What’s the Difference? Most quantum computers today rely on superconducting qubits or trapped ions, which require heavy error correction. Majorana 1, however, uses topological qubits, which naturally protect information, making computations far more efficient.
Why Topological Qubits Solve the Quantum Error Problem: Topological qubits inherently reduce errors at the hardware level. Unlike traditional methods that need billions of operations to correct mistakes, Majorana 1’s qubits resist errors by design, significantly improving computational reliability.
Microsoft’s team developed a hybrid material stack of indium arsenide and aluminum, meticulously fabricated atom by atom. This creates the perfect environment for Majorana particles, allowing for fast, stable, and digitally controlled qubits.
“Whatever you’re doing in the quantum space needs to have a path to a million qubits,” said Nayak. “If it doesn’t, you’re going to hit a wall before you get to the scale at which you can solve the really important problems that motivate us.”
Quantum computing is set to revolutionize industries, from pharmaceuticals to finance. With Majorana 1, businesses can solve complex problems in seconds—tasks that today’s supercomputers would take years to complete.
“We knew we needed a new qubit. We knew we had to scale,”
— said Matthias Troyer, Microsoft technical fellow.
Implications for AI, Cryptography, and Scientific Research: From unbreakable cryptography to AI-driven material discovery, Majorana 1’s scalability means researchers can now tackle challenges that were previously impossible to compute.
Microsoft envisions a future where “any company that makes anything could just design it perfectly the first time out. It would just give you the answer.”
How Soon Can We Expect Real-World Applications? Microsoft aims to scale this technology within the next few years. With eight topological qubits already on a single chip, the roadmap to a million-qubit quantum computer is clearer than ever.
“Today’s announcement puts that horizon within years, not decades,” the company stated.
Unlike other quantum efforts, which struggle with error rates and scaling, Majorana 1’s error-resistant architecture makes large-scale computing a realistic goal.
“The difficulty of developing the right materials to create the exotic particles and their associated topological state of matter is why most quantum efforts have focused on other kinds of qubits,” Microsoft acknowledged.
Yes! The ability to fit a million qubits on a single chip will allow for practical, commercially viable quantum solutions across industries.
Microsoft is integrating Majorana 1 with Azure Quantum, allowing developers and researchers to start exploring this breakthrough technology soon.
With Majorana 1, Microsoft has ushered in a new era of quantum computing. The future is not decades away—it’s happening now.
Ready to embrace the future of technology? Whether you need expert guidance on cloud solutions, cybersecurity, enterprise networking, IT support, or other IT services, ITCS is here to help. Contact us today to see how we can power your business with cutting-edge IT solutions!
Open-source initiatives are leading the way in the artificial intelligence landscape. DeepSeek, a key player in AI research, has announced its commitment to sharing AI model code. This move not only promotes transparency but also presents massive opportunities for businesses, especially in countries like Pakistan.
DeepSeek’s decision to share AI model code marks a significant step toward an ethical, collaborative AI industry. But what does this mean for developers, businesses, and ethical AI practices?
Chinese AI startup DeepSeek has reaffirmed its dedication to open-source AI by announcing plans to release five code repositories next week. The company, known for its groundbreaking R1 reasoning model, describes this as “small but sincere progress” toward transparency and innovation. Unlike many other Chinese and Western AI firms that favor closed-source models, DeepSeek prioritizes open collaboration over commercialization.
AI ethics is a growing concern, with transparency and accountability at the forefront. By making AI models open source, DeepSeek:
Open-source AI levels the playing field, allowing more businesses and individuals to access advanced models without hefty licensing fees. It encourages:
Pakistan’s tech industry is growing, and AI is playing a crucial role in business transformation. DeepSeek’s open-source initiative provides unique opportunities for Pakistani companies to leverage AI in cost-effective and scalable ways.
Small and medium enterprises (SMEs) often struggle with high costs associated with AI implementation. With access to DeepSeek’s open AI models, they can:
Pakistani universities and research institutions can tap into DeepSeek’s codebase to:
Different industries in Pakistan can integrate AI for business growth:
The availability of AI models through DeepSeek’s initiative is a game-changer for Pakistan. With the right strategy, businesses can harness AI to drive efficiency, innovation, and competitiveness. By encouraging open-source adoption, Pakistan has the potential to become a significant player in AI-driven economic growth.
DeepSeek’s commitment to open-source AI isn’t just a win for developers—it’s an opportunity for businesses worldwide, including in Pakistan, to innovate and grow. With a user base that has already surpassed 22.2 million daily active users, DeepSeek is proving that open-source AI has the power to reshape industries and fuel economic growth globally.
For more information on AI and how you can deploy it to your business’ advantage, contact ITCS today!