Message Trace in Microsoft 365 is a valuable tool for investigating email delivery issues, tracking message flow, and ensuring that important emails are reaching their intended recipients. It provides a detailed record of the path that an email message takes through your organization’s email infrastructure, from the time it is sent until it is delivered to the recipient’s inbox. 

How do you use this tool?? Below is a step-by-step guide on how to perform Message Trace in Microsoft 365. 

First you need to go to Exchange Admin Center (https://admin.exchange.microsoft.com). 

Then inside “Mail Flow” click on “Message Trace” and then “Start a Trace”.

1. By default, Message Trace will trace all messages. You can filter your trace by sender and recipient email address. 
2. You can select a tracing range in days. 
3. In this section you can filter your message trace by delivery status. Also, if you know the message ID of an email then you can easily put it in this field. Message direction can be inbound or outbound. You can also insert the client IP if you know it.
4. You can select whether to access the report online or download it as a CSV file.

If a message is not found in Microsoft 365 Message Trace, there could be several reasons for this issue: 

Message Hasn’t Reached Microsoft 365: The message may not have reached the Microsoft 365 environment yet. This can happen if there are delays in the email routing or if the message is still in transit. 

Search Criteria: The search criteria you entered may not match the message you’re looking for. Ensure that you’ve entered the correct sender, recipient, date range, or other relevant filters. 

Retention Policy: If the message is older and has been deleted based on your organization’s retention policies, it may no longer be available in Message Trace. 

Hybrid Deployments: In hybrid environments where you have a combination of on-premises Exchange servers and Exchange Online (Microsoft 365), Message Trace may not cover on-premises email flows. You may need to check your on-premises message tracking logs separately. 

Message Trace is a powerful tool that is essential for any IT administrator who is responsible for managing email infrastructure. 

1. Create a folder on your hard drive and name it ODT. For this example, we’ll create it on the c:\ drive, like so: c:\ODT.
2. Download the Microsoft 365 Deployment Tool from the Microsoft Download Center. Select Save As and save it to your downloads folder.
3. In your downloads folder, double-click the Office Deployment Tool exe file to install it.
4. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device?, click Yes.
5. Accept the Microsoft Software License Terms, and then click Continue.
6. In the Browse for Folder dialog, select the ODT folder you created in earlier, and then click OK.

Visit to https://config.office.com/deploymentsettings 

• Select version of windows 32/64 bit which you want to deploy

• Select which products and apps you want to deploy (Choose office Application e.g Office Apps / Visio / Project or any other application option).
  
• Select Current Channel & Latest Version.
  
• Select Desired Applications and click Next.
  
• Choose your language and click Next.
  
• Do not make any changes in Installation option and click Next.
  
• Do not make any changes in Update and upgrade option and click Next.
  
• Do not make any changes in License & Activation option and click Next.
  
• Provide your organization name in General Field and click Next.
  
  
• Do not make any changes in Application Preferences option and click Finish.
  
• Click Export and download Configuration in XML format.
  
  
• After downloading Configuration.xml file replace this file in ODT folder.