Technical BlogTechnology

Step-by-Step Guide: Restoring Office 365 Exchange Item with Veeam Backup for Microsoft 365

December 23, 2024 by Mohsin Alam Khan

This guide is to help you in recovering the backed-up exchange elements for office 365 backed up using Veeam  

Introduction to Veeam Backup for Microsoft 365

Veeam Backup for Microsoft 365 is a comprehensive solution designed to protect and manage data across Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. By offering granular recovery options, it ensures organizations can quickly restore individual items like emails, files, or entire mailboxes in case of accidental deletion, data corruption, or security threats.

Overview of the Restoration Process

Restoring email items using Veeam Backup for Microsoft 365 is straightforward, enabling administrators to retrieve lost or corrupted emails efficiently. Whether restoring to the original mailbox, exporting to a file, or forwarding via email, the tool offers flexible recovery options to meet varying business needs. Below is a step-by-step guide to help you navigate the process.

 

Prerequisites for Restoring Email Items with Veeam Backup for Microsoft 365

Before starting the email restoration process, ensure the following prerequisites are met:

1. Veeam Backup for Microsoft 365 Setup

  • The Veeam Backup for Microsoft 365 application is installed and configured.
  • Backup jobs for Microsoft 365 Exchange data have been successfully completed, and the necessary restore points are available.

2. User Permissions

 

  • The user performing the restoration has sufficient permission to access and restore data:
    • Administrative permissions on the Veeam Backup for Microsoft 365 console.
      • The user need to be global Admin   for Office 365.
    • Necessary rights to access the backup repository and the target mailboxes.

3. Backup Repository Accessibility

  • The backup repository containing the Exchange data is accessible and properly mounted in the Veeam Backup for Microsoft 365 environment.
  • Verify the connectivity between the Veeam Backup console and the repository.

4. Veeam Explorer for Microsoft Exchange

  • Veeam Explorer for Microsoft Exchange is installed and functional. This tool is integral to browsing and restoring individual items from backups.

5. Credentials

  • Valid credentials for accessing the Microsoft 365 environment, if required during the restoration process.
  • Service accounts with application impersonation rights may be necessary for certain operations.

6. Disk Space (if exporting data)

  • Sufficient local or network disk space to save exported files, such as .PST or .MSG files, if this option is chosen.

7. Email Client for Verification (Optional)

 

  • A compatible email client (e.g., Outlook) may be required to open and verify exported .PST or .MSG files.

 The below Email is Deleted from the outlook for the use case and will be restored from Veeam Backup for Microsoft 365 

Outlook email recovery with Veeam: Visual example of a deleted email.

Restoration

 

 1. Open the Veeam Explorer for Microsoft Exchange

  • Launch the Veeam Backup for Microsoft 365 Console on your system.
  • Navigate to the backup infrastructure where the Microsoft Exchange data is stored.
  • Click on Restore and select Exchange Items to open the Veeam Explorer for Microsoft Exchange.
Veeam Backup and Recovery Console Microsoft Exchange

 2. Load the Backup Repository

 

  • In the Veeam Explorer, select the Backup Repository where the email data is stored.
  • Browse and locate the appropriate restore point:
    • Click Add Store to attach the repository if it’s not already visible.
    • Select the correct Organization, Mailbox, and Restore Point.
Veeam Explorer interface showing the selection of the backup repository for email data restoration.

 3. Search or Browse for the Email Item

 

  • Use the Search Bar in the upper-right corner to locate a specific email, folder, or mailbox item by keywords, subject, or sender.
  • Alternatively, browse through the mailbox hierarchy:
    • Expand the mailbox folders to locate the email (e.g., Inbox, Sent Items, or custom folders).
Veeam Backup & Replication console with the Veeam Explorer for Microsoft Exchange window open.
Veeam Explorer for Microsoft Exchange showing the mailbox hierarchy with expanded folders.
Veeam Explorer for Microsoft Exchange search bar with "Search Mailbox" placeholder text.
Veeam Explorer for Microsoft Exchange displaying search results for a specific query.

4. Preview of the Email Item (Optional)

 

  • Right-click on the email item and select Preview to verify its content before restoring.
  • This ensures you’re selecting the correct item.
Veeam Explorer for Microsoft Exchange displaying an email item in the list view.

5. Choose the Restore Option

  • Select the email(s) or folder(s) you want to restore.
  • Right-click and choose from the following restore options:
    1. Restore to Original Location: Returns the email to its original mailbox and folder.
    2. Restore to Another Location: Allows you to restore the email to a different mailbox or folder.
    3. Save as a File: Exports the email as a .PST or .MSG file to a local or network drive.
    4. Send via Email: Restores the email and forwards it to a recipient as an attachment.
    5. Export to PST: Exports the selected items or the entire mailbox as a .PST file.

 

6. Configure Restore Settings

 

  • Depending on the selected restore option, you may be prompted to configure specific settings:
    • For restoring to a mailbox, provide credentials if required.
    • For exporting, specify the destination folder on your system.
Veeam Explorer for Microsoft Exchange Restore Settings dialog box with options for restoring to original location, another location, or exporting to file.
Multi-Factor Authentication (MFA) prompt requiring the user to enter a verification code.
User entering the verification code into the MFA prompt.

 7. Execute the Restore

  • Click Finish or OK to begin the restore process.
  • Monitor the progress in the Restore Progress window.

8. Verify the Restored Data

  • Confirm the successful restoration by checking the original mailbox or location where the data was restored.
  • If exported, verify the files in the destination folder.

9. Log the Restore Activity (Optional)

 

  • Document the details of the restoration, including the date, time, and items restored, for future reference and auditing.
Veeam Explorer for Microsoft Exchange Restore Summary dialog box displaying a successful restore operation.

The Item is restored in the inbox of the end user as shown below the title remained same and contents too. 

Restored email displayed in the user's Outlook Inbox.

Conclusion:

This guide has provided a step-by-step walkthrough of restoring Office 365 Exchange items using Veeam Backup for Microsoft 365. By following these instructions, administrators can effectively recover lost or corrupted emails, ensuring business continuity and minimizing data loss.

 

Veeam Backup for Microsoft 365 offers a robust and efficient solution for protecting and recovering critical data within the Microsoft 365 ecosystem. With its granular recovery options and user-friendly interface, restoring individual items or entire mailboxes becomes a straightforward process.

 

Regular backups and a well-defined recovery plan are crucial for any organization relying on Office 365. This guide serves as a valuable resource for administrators to effectively leverage Veeam Backup for Microsoft 365 to protect their valuable email data and minimize the impact of data loss incidents. 

Need further assistance? Our skilled professionals are available to answer your questions and guide you through the process. (Contact Us)

Step-by-Step Guide to Upgrading Veeam Backup & ReplicationStep-by-Step Guide to Upgrading Veeam Backup & ReplicationDecember 17, 2024
Veeam Backup for Microsoft 365 Installation GuideDecember 26, 2024Veeam Backup for Microsoft 365 Installation Guide